Author: animeshjmathur

Working backward from the customer result – B2B scenarios

B2B, Marketing, messaging, Product Management, single target market

I wrote a few posts on how you start with the customer result – what will delight the customer so much that they will become “raving fans”.

Lets now look at how this could possibly work in a B2B scenario where you have a multiple people involved in making the decision.

So if you start with a result that will delight the customer – define that customer in as much detail , with who that customer WILL be and who WILL NOT BE. I keep emphasising on this point in all my product management and marketing posts. It is always more important to define whom you will not like to serve. That portion of the market is always larger than the market which you can serve.

Once you have defined the boundaries of your service or product to delight, then look at how you will reach her and get her attention. In a B2B scenario this is a very big challenge.

Many people are wanting to get attention of our person. These are primarily 3 sets of stakeholders who are vying for her attention. First is her seniors, then her peers and more than anyone her reportees.

Now within all this chaos there are hundreds of messages which are also vying for her attention from all these stakeholders as well as vendors like us. In addition there are the pressures of her personal life which could also be occupying the same attention span.

So who gets priority
Not your message for sure….until and unless it is something that catches her attention.

Till next time then

Carpe Diem!!!

The Network effect – for your personal growth

B2B, compounding, Networking, relationships

If you search Wikipedia the network effect is how the value of the good or services increases with the number of participants. Companies which operate on this kind of a phenomenon grow in value exponentially. Think Amazon. The more the participants on the market place that they have created, the more the customers whose needs will get fulfilled and they will buy more, more often. This is positive feedback loop with more consumers on the marketplace, more the people who will want to sell on the Amazon Marketplace. The growth of these kind of companies is exponential.

In case of B2B having connections with people and keeping relationships alive is a big positive. While social media helps getting connected to people, it does not help build relationships. So while I may have a 1000+ connections on Linkedin, my relationships would be very limited.

You build relationships by giving first. By doing that you invoke the reciprocity principle espoused by Robert Cialdini in his book Influence. What is however even more important, is to keep the relationships alive. People keep moving. They changes places, they change jobs. When they do that, they get connected to more people. To emphasise the value of your individual network, Joe Polish runs Genius Network which is a network where super successful entrepreneurs network and master mind.

The more people you know, the more people who fall into your network. I have had introductions to people because of my relationships that I cultivated over years. Those connects in turn helped us get even bigger, because now there were more people who got connected to us and invited us to work with them. Such people who can connect you to such major influencers can change the trajectory of your business completely. The more pf these kind of people you form relationships, the more influencers you get connected to indirectly.It was typical to the definition of the Network Effect I spoke about earlier. This kind of exponential growth is compounding over a period of time.

You have to however be patient. “Rome was not built in a Day” applies to building relationships as well. Also not everyone you “give first” will reciprocate and you don’t know the timeline when they will reciprocate, if they ever will. But you keep doing this work on a consistent basis because when the critical mass is reached, there’s a sudden explosion in the kind of business you can grow.

Till next time then.

Carpe Diem!!!

Your brain could be holding you from succeeding

Affirmative action, Fear, Human Brain, Thinking, Worry

I have this terrific ability to overthink. Over the years I have tried to get better by realising that my brain is going into rumination and bring it back into the present.

Actually because our brain is designed for survival as its basic function, it wants to conserve energy. Since it tries to conserve energy it gives you resistance to anything where it believes that it will need to do work.

So I used to and even now, many a times, create scenarios in my brain. I get an insight, a new idea….then my brain thinks “work” and it starts showing me all the different consequences. How it can fail, how I will not get any more such work etc. My brain also reminds me of all the previous experiments where things didn’t go as per plan so that I don’t go ahead with my idea and it does not have to perform work. It tries to install fear.

Have you also faced this kind of a situation with your brain throwing up various scenarios and getting you tense or worked-up.

So what I have started doing everyday, is identifying one activity which is giving me resistance. Once I identify it, I then go out and take one action step. Once I have taken this affirmative action, I get real world feedback. Somethings work out and some don’t. When things don’t, I try to figure out the possible course correction.

If things work out then my brain gets relaxed that there’s no danger and it starts supporting my next steps.Nobody knows the future. We only have the NOW. If there’s nothing else that you have clear about the problem you are facing, start with the first step in trying to solve the problem and then see how things work out.

I would love to hear your comments – if your brain also plays games with you and shows you all these dangerous scenarios.

Till next time then.

Carpe Diem!!!

Working backwards from the customer result- Part 4

Assumptions, Customers, differentiation, Marketing, single target market

Till now we have looked at the Future Reality tree, then we have highlighted the unsaid assumptions so we don’t miss a ‘snake in the grass’ which can mess up our plans. Then we identified the various use cases for a simple regular item like engine oil for cars.

Now let’s move forward with the example of the engine oil for cars. We identified OEMs (brand owners like Ford, Mitsubishi etc.), service stations and gas stations.

Lets take first – Gas stations. There could be gas stions which are right in the heart of the city and there could be those which are on the Inter State highways.  Both sell to retailers who come to fill gas and may ask for a top-up. But the ones on the highway will fill a larger amount of gas because they may be traveling long distance. Can you think of how you can package your engine oil sales with the higher intake of gas….

On the other hand the person who is taking gas in the city may not get his engine oil filled because he can send his car for service during the week end. So the gas stations in the city may see a lower number of people asking for engine oil versus the ones who are traveling long distance and want to have a hassle free ride.

For the product management person,  it is now important to figure out the kind of packaging she will do for these 2 different kinds of gas stations , the kind of pricing options, the kind of promotions…..there are so many ways to get creative to figure out how you can work through different markets within in a niche also.

But if you think of only engine oil as the niche then it becomes difficult to think of differentiated strategies. The moment you think from the end result – a person wanting a hassle free long distance ride you can start getting creative.

One person whom you should listen is Dean Jackson on his podcast morecheeselesswhiskers.com and another podcast that he does with Joe Polish ilovemarketing.com. Just listening to them will get your creative juices flowing.

Till next time then

Carpe Diem!!!