Messaging – Answering the Questions of a prospect

B2B, education, education, Marketing, messaging, problem solving, Questions, segmentation, single target market

In yesterday’s post I spoke about the pain (fear of) and pleasure (gain of) and how you can use it to get your message to stick with a prospect.

I have written multiple times earlier on the idea of a Single Target Market and how you can niche a segment further based on usage. This comes in useful when you want to build your messaging.

As an example you niched your B2B market by industry, then you further niched it by revenue. Now if you niche it further based on whether you are targeting prospects who intend to buy your kind of product or service for the first time or are you targeting prospects for whom this is a replacement. Another could be a backup to the main product for insurance purposes.

Once you have chosen the usage, you can now get into the shoes of the prospect and think what could go on in their mind. If its a first time buyer – you could help that company with messaging entered around evaluating your kind of offering from an unbiased angle. On the other hand if its a replacement market that you are targeting, then you could talk of how the technology has changed and how by replacing the old technology they could get more benefits.

Based on the usage criteria, the team of people to whom you will send the message, will also change. For the replacement market in the industry, you may need to talk to the operations or maintenance folks, while if its for the first time usage you may need to talk to the project folks. Each of these folks has a different “view of life” and hence the problems that you address and the education that you have to do is different.

You need to know your end game and then work backwards such that you have a delighted customer. Its only when you delight a customer can you hope to get referrals and move further to dominate that market.

Till next time then.

Carpe Diem!!!

Pain & Gain – the pivot for messaging

B2B, Fear, Human Brain, Marketing, messaging

Its general human psychology that people avoid pain (fear of) and go for the pleasure / gain. People remember the pain forever or almost forever while they discount the gain. You lose a dollar and your brain will remind you about it for a longtime, but if you earned / won 10 dollars, your brain will discount it by saying it was luck.

This is the same logic why people don’t have a Vitamin C tablet which costs a few cents everyday as a preventive measure but go out and spend thousands of dollars when they get hospitalised. The pain & fear makes them spend the large amounts but the idea of spending a few cents and “gain” the positive of good health.

When you do messaging – whatever kind – an advertisement, a video, a webinar or individual sales – you have to keep these two emotions and their relative importance in the brain , in mind, if you want to get your message to stick to your audience. So while the negative or the message of pain will get more attention, you put too much of negative and it becomes dreary.

In every audience there will be people who are reactive since they are in pain and get your message immediately. On the other end of the spectrum there are people who are proactive and want to ensure that they take care of things before anything can go wrong, they plan in advance. Then there’s a large section of the audience which is sitting in between these two ends. The challenge of your messaging is to take this mass of people to either side of the spectrum so that they buy what you are selling.

Generally its easiest to sell to a person who is in pain or recognises the pain, then the set of people who are proactive. Then you should aim for the audience in-between. In case of B2B if you are selling an ERP software, then the ones whose production is completely messed up on one side, while there’s dead inventory lying on the other side, would be the ideal set of people to target first. The next set of companies to target would be the ones who are thinking in terms of growth and want to ensure that they are ahead of the curve.

Till next time then.

Carpe Diem!!!

Boredom in marketing …. cause for distraction – Part 3

Distractions, ideal customer, Marketing, messaging, segmentation, single target market

People have such a low attention span these days, that, anything that even remotely screams marketing, gets thrown into the delete mode even without a second thought. With electronic messaging this is even more convenient.

So while electronic messaging via email or via social media can get you very targeted audience, sometimes almost free, they also have the highest “ignore” rates.

While one of the reasons for the “ignore” is the massive number of unnecessary emails or messages people get, the other is because the messages don’t speak to the prospect in what’s important to him. So while they are trying to scan your subject line / headline , and if your message is boring, an alert pops up on their cell phone and they get drawn into it and you have lost that small window of opportunity.

Understanding what is going on in the mind of the prospect is critical – what conversations she could be having, are critical to ensuring that you are not boring. You can do this kind of specific messaging only if you have segmented the market so well, that the conversations start to become evident.

In any given market segment there will always be the early adopters, the laggards, the fence sitters etc. What is the use case that you are targeting will decide within the segment what is your Single Target Market to start your messaging with. If you are targeting the replacement market then you go with a different kind of messaging, while if you are targeting the early adopters you need to be looking at how your message can play to their vanity of being early adopters.

Creating messaging is a very time consuming job and requires a lot of subtle changes in the language. Whenever I have tried to get something out in a hurry, because the team was in a hurry, those campaigns have bombed for us. And the time which I saved at the beginning has actually resulted in a much larger waste. Boring messages, motherhood statements, just get people to select delete because of the plethora of other distractions which exist.

Till next time then. Don’t let your marketing get boring.

Carpe Diem!!!

Boredom in marketing….cause for distraction

Distractions, Marketing, Marketing Stamina, messaging

One of the main causes when a person gets distracted is because of boredom. The other three being hedonic adaption, negativity bias and rumination. As per Nir Eyal in his book Indistractable, the way to avoid boredom is to get curious. Even very mundane tasks as per him can be made interesting if we are curious about something. Curiosity can kill boredom and can stop you from getting distracted

Marketing is applied psychology. What is valid for the individual in his daily routine is also valid for the person who gets your marketing message.

If your message is boring, the prospect will get distracted from your message and move to something else. So you need to make the prospect get curious about your offerings. That’s the only way she will be interested in interacting with you further.

When do people become curious. In my opinion when the message has something directly to do with THEM. Which means the message should look like it’s ONLY TO them and ABOUT them. If the message anywhere screams marketing, it will automatically get banished.

So the messaging has to look one – on – one (to them) and should target the conversation that could be going on in the mind of a prospect (about them). It cannot be a sermon. It has to be specific because people now have a very short attention span.

Which brings us to the most difficult part. Understanding the conversation in the mind of the prospect, building multiple communication pieces which invoke curiosity in her mind.

And you then need to have staying power to ensure, because people respond when they want to respond. If you don’t have the marketing stamina to last long enough then you won’t be able to win.

Till next time then….we will continue on this

Carpe Diem!!!