Branding – why it’s so important

B2B, Consistency, Trust

Today’s is going to be a short one. Most of my posts are generally less than a three minute read, but this one would be even shorter.

Today I had the opportunity to visit two luxury hotels in Delhi.

It is heartening to see that the travel and hospitality industry is coming back so strongly . This is one industry which employs so many people directly and indirectly.

What’s important to note is that both these hotels are 5 star properties. So they are not cheap by any standard, but still they are going full. One is an international brand, while the other is an Indian brand with an international presence.

My thinking is that people trust that these brands would be taking necessary precautions which unknown brands would not.

During tough times, the brands , that have built a strong relationship based on trust, get to grow their business. Brands are built by consistently delivering on what they promise.

Whether you are in B2B or B2C , consistently delivering on your promise gives long term dividends.

Till next time then.

Carpe Diem!!!

Consistency in your marketing

B2B, Consistency, Marketing, Marketing Stamina, messaging, single target market

I keep talking of the single target market, the messaging , the related supporting “infrastructure ” . Marketing books talk about the 4Ps and various other different ways to structure your marketing.

What gets missed out is the consistency to ensure that we follow what we plan. A lot of times, some new urgency comes up and what was planned gets put on the back burner to attend to the urgency.

One of the ways you create a brand is by ensuring that your customers see you on a consistent basis and remember you when they have to take a decision for that kind of a product. Everyone knows Coke, so why advertise. But the Coca-Cola company wants you to first think and ask for a Coke when you’re thirsty. That’s consistency.

Even in B2B , where decisions are generally not impulsive you have to ensure that you are consistently messaging your audience. You have to be patient with B2B because you don’t know when a requirement comes up and they reach out to you because you have been consistently following up.

That’s why the concept of Marketing Stamina becomes even more important. You have to plan with a 3 year window and keep focused to ensure that you are always “in the game”

Till next time then.

Carpe Diem!!!