Prioritizing the top 2 or 3 activities

Affirmative action, ideal customer, Marketing, prioritizing, Product Management, segmentation, single target market

A lot of self help books will talk about identifying the top 3 issues to be handled the next day and listing them.

The 80/20 rule is fractal, which simply means there’s an 80/20 within an 80/20. So while 20% of the causes are responsible for 80% of the problems, 64% of the problems are caused by just 4%.

Now prioritizing your day or prioritizing your marketing plan has the same basic fundamental to it. The issue is not whether the number is 3 or the number is 2 or 1. The issue is about being able to identify those key items within your next day plan or your marketing plan which will be responsible for helping you get 80% of the way.

The value is always in the hinges (20%) which help you move large doors (80%) with very little effort.

Its about utilising the 20% creative part – the subject line of your email as an example – which if done right can get the remaining part of your email campaign successful. Its not that the process of getting the emails sent is not important, but once the subject line is well crafted and gets responses, then the process of sending mails can be automated.

Within this 20% however if I look at it, identifying the right list/database/market segment, the 4% will get you more than 60% of the way, because then you can build your message accordingly better, tighter etc. Segmenting or finding a niche is all about finding the most attractive, most responsive set of clients which will help you get your product or service faster.

Not all tasks are built alike. I still get caught up in minutiae and sometimes end up spending a whole day just on them. But to come back to the self help book analogy, if you have prioritized your top tasks in your plan in advance and you STICK to them, you should be able to hit most of your goals.

Till next time then.

Carpe Diem!!!

Asking the right questions in the market -3

B2B, Business, ideal customer, Marketing, Questions, Technology

I have had a lot of situations where we thought we had an amazing product / service but we were not getting a response from the market.

We tried various scenarios, tested various markets but the response was just not there.

In B2B technology services, you may have a wonderful product or service, which is well differentiated but the market does not respond to your service. This inspite of the fact that you are looking at a very small niche, you have identified your Ideal Customer (the person / role) and talking about the pain points that they may have.

The reason for this as I have explained in my earlier posts is that technology companies follow an “infrastructure” or “ecosystem” model. Which means if your product / service does not easily fit into the existing infrastructure then the adoption will be very low.

In this situation instead of asking questions like is this the right market to focus or does this market have the ability to pay. The questions that need to asked could be more oriented towards what could be preventing the audience from responding to your messaging.

Is it that you don’t explain how you fit into the “infrastructure” or is it that they feel it will be too much of an effort to even think about your product / service. To be able to analyse this you need to sit quietly and brainstorm all the possible reasons which could prevent them from interacting with you.

Once you list all the items then quickly start testing to eliminate each of the issues and see which ones have the most impact.

Most often I have found, the reason for not getting to the right answer has been the fact that I had not reached the right question. Once I had asked the right set of questions, things were generally a cake walk.

Till next time then.

Carpe Diem!!!

Account Based Marketing

ideal customer, Marketing, Methodologies, single target market

In the B2B space , especially technology related , you will hear about ABM a lot. I was introduced to this term by the consulting firm Gartner about 5 years back. Since then along with other buzz words like intent data and AI I have been watching the progress in these technologies and methodologies.

I have generally refrained from using buzz words in my blogs. Today however I was going through some articles on how the B2B space has changed in terms of marketing. What are the trends that are taking place and found ABM is occupying a lot of mind space.

Getting large scale leads to fill the funnel has always been a challenge in B2B compared to B2C. In addition there are multiple people who take a decision, which adds to the inertia of decision making. Due to this people don’t like to change an incumbent until its absolutely necessary in B2B.

In technology marketing the other issue, with customers, is also the decision whether a technology should be adopted or wait and watch.

When you start with a single niche and choose a bunch of a 100 or thousand accounts (you can read my earlier post on identifying the economics ) to target you automatically learn the challenges of the customers over a period of time.

In ABM also look at an Ideal customer profile in a specific niche. What I found different and useful about ABM is that you first get into an account or customer and then spread your wings within the account so that more people know you and you can sell more value within an account.

What I still need to figure out, and I will let you know once I do, if there’s a size or type of company where this will work better or if there’s a type of offering for which this is not suited.

If you have used ABM , I would love to hear your experience

Till next time then.

Carpe Diem!!!

B2B Messaging – finding the most effective channel

B2B, Business, differentiation, differentiation, ideal customer, Marketing, Marketing Ecosystem, messaging, segmentation, single target market

In consumer items there are a lot of ways to reach a customer – television, print, social media etc. Depending on where your demographic audience is and how the psychographics work out, you could also use good old direct mail and leaflets and tele-callers.

In B2B markets there are unique challenges. There’s a massive fall in print magazine circulation especially the business focused magazines. Not sure how many people watch television to check out the next business strategy.

In the B2B market, mail does not reach the person on the desk, because a lot of times people don’t have a desk and are mobile. So the mail has to be collected by the person by going to the mail room. Since people don’t come to the office so often and with Covid19, even fewer are coming to office so no one visits the mail room and the mail you send does not reach the intended recipients. So if you are targeting professional services companies, financial services etc. I have found direct mail to be a tough ask.

On the other hand if you were looking at companies which were more into manufacturing, utilities etc. I would guess direct mail would work especially for the back office functions and factory / warehouse functions.

Email is a quick, free medium and that’s it very basic problem. In B2B all the people are inundated with mail and you get a fraction of a second on the mobile phone, before the person ignores or deletes your mail. That is if your mail even reaches the person’s mailbox, because the spam filters will block your mail if they even observe a single item in the mail which smells of spam.

Before the pandemic started, webinars was a good way to get people to join you and hear your message, but I am observing a definite sense of exhaustion with webinars. The registration and attendance and company sponsored webinars has fallen dramatically. It may still be possible to get some attendance if the webinar is being run by an industry body or an independent analyst or a reputed media group with some respected industry veterans.

As a B2B marketer I am always looking out for some effective ways to get in front my audience. By ensuring that I target a “single target market”, and try and target only my ideal customer profile, I try to learn from each interaction that we have with a client and see how we can incorporate that learning into our next interaction. Its always a good idea to send a personal email to a person so that the spam filters don’t think you are spamming. You try to use as much knowledge you have of the industry to make this email so that the person reading it finds it useful.

Please let me know in case you have found any other method to reach your prospects in B2B in the comments below.

Till next time then.

Carpe Diem!!!