Testing for your lead generation engine – 2

campaign, constraints, lead generation, Marketing, single target market, Testing

Yesterday I wrote about why testing is important for me, inspite of having worked on this for so many years. One is the theoretical part and I shared that yesterday. Next is the practical part and why I insist on testing.

I was advising someone, who does video production, for how their Google Adwords should look, the kind of phrases they should have etc. I had also advised them on the audience they need to cater to and the kind of headlines and lead magnet they need to look at.

After launching the advertisement, there were no clicks, no one was clicking on their ads and giving their emails. As usual, my first target to deduce was the market, so I got them to check for the market they were targeting, checked if they had the single target market defined clearly. Then added a couple of geographies, just in case the market we initially identified was too small, still no response.

Then we changed the keyword phrases of when the advertisement should show up. Still no response.

Till now I was giving them ideas from a distance and they were executing. I understand I can make errors, but not getting any response is extremely low for my ego. So today I actually sat down with them to understand when the advertisement gets shown, how does it look. That’s when I started seeing a horror movie.

The way the ads were getting shown because of the limits on the headlines and content lines, the whole advertisement was gibberish. It was not making sense. No wonder, no one was responding. The medium has its constraints and you have to live with it. But if you know the constraints, then you can always find ways to solve.

Luckily we were playing at a low scale to test for the lead generation and hence the impact was not very high. Testing at a small scale to figure out the “gotchas” is a God send. Even with the best of intentions and capabilities, its absolutely critical in marketing to test every element of your campaign.

Now we are getting a new set of ads getting launched. I will keep you posted on how the new things progress and the impact the changes had on the campaign.

Till next time then.

Carpe Diem!!!

Working backward from the customer result – Part 2

constraints, Customer Delight, Marketing

Yesterday we discussed on how you can start with the Future Reality Tree (FRT)from the theory of constraints. For this to work you need to have a very strong understanding of your market, so that you can keep the assumptions down to the minimum.

Once you have created the (FRT) it will also help you identify the chokes or constraints in the marketing process. This is the critical part because with this knowledge you can work on mechanisms to ensure that your process incorporates the constraint and then gives the result.

As an example if you are an author and you want the physical copy of your books to sell say 10000 copies in the first 30 days of its launch. For that to happen two things are critical – one is people know that you have a book coming out on a specific date and two they should go and buy it. For buying they have two options – online retailers and physical bookshops. Lets now only look at the physical book shops.

If a person knows that you are coming out with a book, and he reads your books and he likes to read physical copies of books and he does not like to wait for the book to arrive by courier/mail THEN he is a prospect for you to buy a book from a bookstore.

So how will he know that the book that he wants is available at the book store at the airport / railway station , when he is catching his flight/train. You will need to figure that out because now this is where everything can come to a halt. Whether you need to tie-up for signage with the shopkeeper, whether your books should be kept right at the entrance, then what would the shop charge you. You need to find that out and close all those pieces.

What this whole process of working backwards helps you do is come to what you need to do today – in the now / present – so that you can sell 10000 books from launch date to 30 days.

Today is all that you have. The future will come when it becomes “now” and we can’t forecast it. But we can take steps today.

So work on your customer journeys backwards to create delighted customers.

Till next time then.

Carpe Diem!!!

Working backward from the customer result

constraints, Customer Delight, Customers, ideal customer, Marketing, single target market

When you think you have identified the niche, single target market (ideal client) and you have to figure out how to reach them, a good way to start is by thinking about the result your client will get by using your product or service.

Suppose you know the ideal result you can get for your client. Does that result actually make an impact on your ideal client. If it does not, then you need to rethink about the ideal client and the single target market. If it will make an impact will they become Raving Fans. If not what will need to be done to make them Raving Fans.

If the result you can get is going to make an impact and make them Raving Fans, then you need to think in terms of the journey the client will need to take to reach that stage and then work backwards. Its something similar to the Eli Goldiratt theory of constraints – future reality tree (FRT). You go through the complete logic , starting with the end in mind and then flow backwards to the starting point, to figure out where things could go wrong or the unsaid assumptions.

Recently my team and I were doing a Future Reality Tree for one of our operations and my colleague stopped me from proceeding because we had listed out way to many assumptions for the success of the end result. With so many assumptions not getting into certainty stage, it was going to be a disaster. So now we have one person who is going to work through the next two weeks to figure out how many of the assumptions can be made into certainty by working on platforms like Linkedin etc.

When you do this FRT, you will also be able to work out the medium which can help get you the best/fastest results. It will help you also see the chokes in the system, for you to get the result for your customer.

We will work on the next steps from here in the next post.

Till next time then.

Carpe Diem!!!

Games – constraints – enjoyment

constraints, ego, Energy, problem solving

As children we love playing games. If we don’t have any games to play, we even create our own. Even when we create our own games, we tell the others about the “rules” of playing the games. You can’t have any game without rules because then the children won’t know how to play.

However within the rules, the children have so much fun and so much creativity. Even professional sports have well defined rules , but each player playing the game, is different in the way she plays. We love sports simply because we see how players use their talent to win against the competition.

However when we are faced with challenges in our work life, we end up thinking of all the constraints because of which we are not able to achieve our dreams and goals.

If we were to think of problems and constraints as rules of the games that we are supposed to play , wouldn’t life become much more enjoyable and fun. We would be at our creative best in trying to find a way out of the situation.

Children don’t have a fear of losing therefore they find different ways to win within the situation. If they lose, they dust it off within minutes and are ready to play the next game.

Our problem is that our ego comes in the way and we adopt a fixed mindset. This ego creates fear, which in turn stops us from trying out different things.

If you have been reading my blog posts, then you will know that fear is a way that our brain plays games with us so that it can conserve energy.

As with games, the more you practice the game, the better you become. Similarly the more problems/constraints you work on the better you become at solving them. Go at them with ferocity

Till next time then…enjoy life

Carpe Diem!!!