A lot of times I get stuck in my thinking. This especially happens in stressful situations where I ascribe an intention without the facts. To all of us, a person not picking up the phone – seems like the person is trying to avoid us, then our mind goes in frenzy identifying all the reasons that the person could be avoiding us and our mind takes us back into some random situation and we feel all bad and low.
We end up putting labels on the person, that he/she is bad, deliberately doing this to us etc. etc.
Its quite possible that the person’s phone was on silent and she didn’t notice. She may end up calling you when she sees your call and then you realise you have ended up wasting so much time.
So generally what I have started doing when I feel that something is not okay, I take the initiative in trying to check out first if everything’s okay. A lot of times I have come to realise that the person was going through some personal challenges of his own and could not have been in a position to talk with me.
But more than that I realize that there was nothing personal that this person had against me.
Now why did I give you all this story. Because a lot of times when a prospect stops responding to you, we end up ascribing all kinds of motives. When a product that you were so passionate about is not picked up in the market, then also we start ascribing all kinds of ideas.
With possibility thinking you try to look at – is there something else, is there something which I am not noticing, is there something which is absolutely unrelated to us because of which the prospect has stopped talking to us.
In sales this happens most when suddenly the prospects stop responding to your mails. More often than not I have observed that the manager gives another responsibility to the person you were interacting with and he puts your proposal on the back burner. Nothing personal with you.
One of best ways to get someone to open up in such situations is to write an “apology mail for bothering her and asking if there’s something we could have done better to not have put her off” In most situations an apology mail like this gets the person to respond with the exact situation because most people want to be fair and they don’t want you apologising for something you didn’t do.
On the other hand you could also have competition which you never thought of , suddenly appear and suddenly sabotage your sale by targeting the boss of the person you were interacting with.
With possibility thinking you like to keep asking questions without getting negative about the situation, and then getting it clarified. Time is the most important thing for a sales or marketing person. Spending that time , rueing about and ascribing all kinds of ideas to the person is a waste of time. its better to keep eliminating negative possibilities and identifying more positive possibilities.
This is not about positive thinking, about a glass being half empty or full. This is about being constructive in your usage of the limited resource that you have – called time.
Till next time then. Keep thinking in terms of possibilities.