Don’t blame the message…..check your market first

B2B, campaign, ideal customer, Marketing, messaging, single target market

I recently had two failures on a set of email campaigns that we ran for our B2B audience. As usual the first input I got from he sales team and their managers was “not a single response”. I was tied up in some other activities before I could analyse the issues. So last week I sat down with my team and asked them to come on Zoom so that I could see exactly what’s going on.

Whenever you talk about campaign failures – the first place that I like to check is the database (Also called the audience or in abrader term the market) in case of B2B prospects.

So if you try to sell carpet cleaning, you should be sure that the audience you are talking to has deployed carpets in their homes. Otherwise you can do the best advertising, messaging, offers but you won’t get an enquiry.

in my understanding when you have to do a post mortem of an advertising or email campaign failure, first start with the database because more than 50% of the times, that is the primary cause.

To come back to my story, I started going account by account for one campaign and realised that we were sending mails to the said designations of people, but the size of the companies was way higher than what I had mentioned in the Ideal Customer Profile. Somewhere there was a mis-communication between the manager and the database resource and we had this issue.

In the second case, the broad industry, revenue etc. were all matching. We didn’t have the break down of the sub industries. Before starting the campaigns, I had asked the research guy to give a sub-industry breakup also so that we are sure of the audience to whom we are sending. Since sales guys have their own time pressures, they decided to overrule me and the campaigns were sent out. Again “not a single response”. So during this session I decided to go to each company in the database and I asked the sales guy to show me the company details on Linkedin. Soon it was apparent that the sub-industries in which our service is not applicable were predominant in the database.

Whenever you want to analyse the failure of a campaign start with the Market/database first – you may not need to go any further after that.

Till next time then.

Carpe Diem!!!

Creating Novelty – fighting boredom

B2B, Marketing, messaging, Product Management

I wrote multiple posts on how boredom gets the brain distracted. When your prospect is distracted, whatever message you’re trying to convey, will get passed over for the next item which takes the prospect’s attention.

The way to fight boredom is to make your message and sometimes your medium interesting. How do you do that?

One way to do that is to create novelty, another could be intrigue /mystery. There could be a lot more. At the end of the day marketing is applied psychology, so human behavior can be checked and incorporated into your marketing.

Novelty can come in various forms – one of the most common ways to attract attention would be to use the word NEW in front of your product and then list out your product attributes which are new and novel.

In the case of mobile phones, they talk of the camera lens or processor generation to showcase novelty. In case of televisions its about the display.

All the above products are commodity products, so people will not pay attention to the messaging / advertising if they don’t see any novelty. In case of consumer products being advertised on television, this is a very big challenge for the product manager, because people change the channel with the remote, the moment they find anything boring.

For the B2B product management or marketing person, especially in the services space, the challenge is a lot tougher in terms of creating novelty. You need to be able to come out with something related to your process or your technology and project it as something unique.

Operating in this space I have had many different experiences with trying to attract attention. Depending on the hierarchy of the B2B people you are trying to attract, the industry that you are targeting everything will make difference to the “novelty ” you are trying to bring out. But that’s what makes product management in the technology space interesting.

Till next time then.

Carpe Diem!!!

Single Target Market – Once Again – Testing

B2B, Marketing, Marketing Stamina, messaging, Product Management, single target market

In my post yesterday I wrote about how deep these three words – Single Target Market -are, for a product or marketing manager when they are launching a new product or service.

Even if you have a checklist based on which you identify a Single Target Market, you still need to test if there’s actually a need for your product / service in that market. “You have identified a niche in the market, but is there a market in the niche” I don’t remember where I first read this quote but its absolutely critical.

Before that you will need to test if the message that you are conveying resonates with the market. You will need to test if the medium you are using, actually takes the message to the market which people notice.

So testing, as I emphasised in my posts multiple times earlier also, is absolutely critical for your success. You may do as much analysis sitting on your desk, its only when the “rubber hits the road” that you realise how good your actual planning isarke.

If you have thought through the Single Target Market really well, then you would have also hypothesised about the conversations going on in the mind of the prospects at different stages in the buying cycle. However whether what you have sent out as a message is resonating or needs to fine tuned can only be figured out as you start playing in the market.

Similarly you may decide to send out pamphlets, to the audience, but the audience prefers to see a message on the social media platforms, that also needs to figured out.

Last but not the least – there’s a lead time – for any market to convert. In the case of B2B the lead time is actually very long – sometimes even upto two years. Reason being most B2B buying happens after a lot of effort where multiple departments are involved. So there’s lots of inertia as well as processes that need to be closed before another vendor is brought in. In addition until and unless the incumbent vendor has really messed up, the companies you target will not like to consider someone new. If you have a new technology which the existing vendors don’t provide, they may still consider you, but the process is still very long.

For this you need to have a lot of marketing stamina to not only test but also for conversion of prospects.

So while the Single Target Market can make your market entry strategy very structured, you still need to prepare for doing testing and tweaking your message or your medium.

Till next time then.

Carpe Diem!!!

Single Target Market – Once Again

Marketing, messaging, Product Management, segmentation, single target market

These three words are so deep in their meaning if you are in any way involved with Product Management or Marketing.

While classic marketing talks about identifying a problem in the market and then coming out with a solution. In a lot of cases , especially when it comes to technology marketing, as new technology starts becoming available you work on building new use case scenarios and then going out to the market to sell it.

In these cases you have the ability to fine tune the product for specific markets, but inherently you don’t have the ability to create a brand new product after identifying a product. Start-ups do have the ability to identify niches in the market where problems are unsolved and create from scratch. For most of us who work on the quarter by quarter revenue targets we have to look for the segments which have a problem , that our solution can solve.

For these situations the Single Target Market is the most important item in my view. Its one step deeper than just segmentation which is taught. Here we are also looking at going further down the segmenting exercise with the usage involved.

As an example you may have a product which is a car stereo. Lets assume that it has the ability to connect with 8 speakers and therefore the segment becomes only those cars which have the ability to have 8 speakers. Now if you are getting in new with this product – you can go to the OEM who is making the car and ask them to incorporate it into their car. On the other hand you can take this same car stereo and sell it to the “after market” dealers as a replacement of faulty stereos.

The messaging you have to do to connect with the 2 different types of markets is different. Now lets go to target the “after market” niche further by looking to say a specific state like California to start with, versus looking at a state like Georgia. The accent of the message is totally different. So now you are targeting the auto shops which provide repair services for cars of the luxury kind in a state like Georgia.

Each time I try to do a Single Target Market analysis – I learn a little more about how you can get a finer market to target.

Why is this important – all your advertising, messaging, triggers, the logistics of reaching your market- everything becomes easier and more focussed, which leads us to success.

Till next time then…..

Carpe Diem!!!