Author: animeshjmathur

The concept of Value in services

services, Value, value proposition

When you operate in the stock market, someone buys a stock at a given price and someone sells at the same price. For the seller it seems like a a good value to sell at that price, because she thinks it may not appreciate in value. On the other hand the buyer thinks that the stock is undervalued at the given price and has a possibility for the price to further increase. However both can go wrong in their estimates.

Unlike a product which has well defined boundaries, a service could be more fluid in nature. Which means that the same service can mean different things to different people and as the seller its your responsibility to bring out the value of a service.

The value will only come out if you know how the service will impact the user. If you can help me improve my revenue 10 times because of your service then, I may be willing to pay you a much higher amount, then if I can’t make out the value you can add.

Like in the stock market the value is what the buyer thinks and willing to pay. But unlike the stock market, here the seller has to be able to bring out the value.

You can fly from Toronto to Delhi in about $1000/- in economy, sitting for 15 hours , packed with 200 people and then sleep for the next 24 hours after you land, because you are exhausted.

Or you could spend 5-7 times as much in first class and travel sleeping and rested , to get on with business immediately after you land.

It’s the same aircraft, that is carrying the 200 people also, nothing different. But if by not being able to work in those of 24 hours is going to result in me losing more than $50000/-, then I will travel first class. For me there’s a value of $50000/- which I can generate by spending $7000/-. That’s what airlines sell – Cash at discount and I value it.

But its your responsibility to identify the right audience who will value what you sell. This is critical.

Till next time then.

Carpe Diem!!!

How to solve the Challenges of a Single Target Market -2

B2B, Marketing, niche, single target market, Testing

Continuing from yesterday’s post , you have identified what you think is a good Market to enter. Now if you have been working in the overall market with your offerings and you chose the Single Target Market based on that knowledge, then you have a good place to start.

But if you’re coming out with a new product or service and you don’t have knowledge and you have chosen the market based on “armchair ” thinking, then you can be in for a big shock if you deploy all your resources for this.

In these situations, especially in the case of B2B where there are too many moving parts, you need to be testing with limited investments.

Its happened multiple times with me, that the market-product match which I had thought of, for my single target market, didn’t materialize or it took a much longer time to materialize .

These things happen because while you may have observed a niche in the market there’s no “market” in the niche. And this could happen, as an example, because that there’s already a solution to the problem which you are solving and its much easier to use / lower cost or any other reason.

You can only figure these things out if you’re testing. After feedback from each test you tweak a little and test again, till you start getting a response. That becomes your base from which you start.

This testing need to be on the product itself, it could be on the market, it could be on the people that you’re targeting in the company. After testing you may realise that the solution does not have a significance for the specified problem, but when re-purposed, it can be a best seller.

The faster you can do the iterations, the quicker you’re to pick up the market.

Till next time then.

Carpe Diem!!!

How to solve the Challenges of identifying a Single Target Market

Customer Delight, Marketing, niche, single target market

Whenever I talk to my team or other business folks, one major resistance that I get from all of them is on this issue of selecting a niche or single target market.

Everyone thinks that their product or service can solve so many different problems for so many people so why limit. It basically comes out to be about whether you want to be a small fish in a large pond or a big fish in a small pond.

And it takes so much of my energy to convince them, that all I am asking them is to prioritize the market entry into different markets. Once you enter one niche, you have to dominate it, take the learnings from that and then move ahead.

People still find it difficult. So I share with them this process, which is inspired by Dean Jackson and his concepts of the Eight Profit Activators.

Step 1 : Isolate all the geographical markets you have the bandwidth to operate in. These could be national , international etc. You can put this in the columns from from B to whatever in one row of your spreadsheet

Step 2: Isolate all the use cases for each of these geographical locations that your product or service can do. You can put this in column A of your spreadsheet.

The moment they start filling (not ticking, which is a copy and paste process) this two by two matrix with their ability to serve the market and get delighted customers, they start backing off.

They may still end up with about 5 or 6 niches , in which they think they can certainly delight customers. Then I ask them to look at which would give the highest probability of profit from the same effort. Since they also realize that time is limited for everyone, after this step most automatically identify a Single Target Market.

Hope the above helps you in identifying your niche and helps you dominate the market.

Till next time then.

Carpe Diem!!!

The more people you know….the more you sell in B2B

B2B, Customers, Networking, Sales

It doesn’t matter what you know, what matters is who you know.

A lot of internet marketers will talk about this when selling their mastermind programs. Some of it is actually very true. If you’re in the right masterminds , where people are of the sharing type, then you do get to learn a lot.

But since my focus is on the corporate type of environments, the so called B2B space, just the simple concept of meeting and knowing everyone from the peon (junior most level) to the CEO is very valuable.

I continuously emphasize this to my sales team. A lot of times the small talk with people at the junior levels can give you insights about the organization and its situation. Most senior people are generally formal and carry a facade. They meet a lot of people all day and they are conditioned to give out only as much information as necessary.

On the other hand people at the junior level are not used to getting attention. So if you genuinely, they key term is genuinely, give them the attention and respect, they will open up to you and talk freely.

The other thing which happens because of this is that they also help you navigate into other departments within the company. Due to this you’re able to figure out either more opportunities or more applicability of your services or products.

However with these pieces of information, its your responsibility to put all of them together to figure out the insights and accordingly add value to your customers.

Today’s customers can get almost 80-90% information from the net. But in a lot of cases they are starved for insights of how they can do better. If you can become that advisor, you can pick a lot of sales.

Till next time then.

Carpe Diem!!!