Author: animeshjmathur

The B2B sales person’s tight rope walk

B2B, Sales

The sales person is the face of the company but she is also the interface of the customer. So while the company pays the salary, its the customer who gives the business, because of which the company earns revenue and can pay salaries.

So whose orders should the sales person take…..this is a very big dilemma. When I was young and new in sales , I actually ended up offending a few customers, because I literally took my boss’s orders on some issues.

Luckily I was able to salvage the situation and some of those customers gave me business for a long time after that. This situation could have happened with any sales person not only in B2B.

In B2B the challenges are that we are a looking at more than one person with whom you deal. In addition there’s long term business at stake because B2B buyers don’t change suppliers quickly. So if you offend one person, the news may spread and you may also lose business with the other buyers over time.

There’s another peculiar situation in B2B. You may be doing business with one buyer, let’s call him Sam. You may try to explore business with another buyer in the same company, let’s call him Tom. Now Tom is even willing to talk to you, but Sam wants you to route all your interactions through him and if you try bypassing him, he gets upset and holds your payment or other such issues.

You later find out that Tom and Sam are actually not on speaking terms and therefore Sam is penalizing you for talking with Tom.

This is a very delicate situation. You want to expand the business because that’s what your company and you want, but if you offend Sam you may actually even lose the business that you presently have.

If you think, I have an answer that can solve this problem for you….no I don’t. Each situation is different and has to be handled carefully, it really is a tight rope walk.

However one tool which I tell my team members to use is to “make me the bad guy” . Meaning for this situation, my team could tell Sam,’ you know my boss is such a jerk , he wants me to get the business from Tom at any cost, what do you think I should do’ . This works in a lot of situations for my team members because the sales person now earns sympathy of Sam.

See if this works for you and let me know. Also let me know in the comments below if you have come across some other things which have worked.

Till next time then.

Carpe Diem!!!

Time is money – well…may not always be true

coaching, Leverage, relationships

Since childhood we are taught this phrase. As a matter of fact I also use it frequently to tell my folks to keep them focussed on not wasting time. But within this phrase is a fundamental flaw of a linear relationship. If you will spend so much time …….you will get so much money.

But there is a very large leverage that is available to us which can multiply the value of time and make its value with money non-linear. The fractal nature of 80:20 can make, some “time” worth more in money than others.

This typically happens with mentors, coaches and customers who are willing to help you. To some ,like coaches, you can pay to learn something, to others you first give and then get.

I distinctly remember that when I was in my first year engineering in university, I was just not able to pick up a subject called Engineering Drawing. Maybe the professor’s wavelength and mine didn’t match and I flunked badly. Then my brother identified another professor and I took coaching from him and he taught me so well that not only did I excel in engineering drawing, for years after and till now I can explain the the structure of a mechanical system so clearly.

The amount of time that I spent in coaching was much less than the time I spent in taking the classes in college. But the impact was far more dramatic.

In our company, while we have a team which does scouting for accounts, our fastest and more profitable business happens because of referrals that we get because of our relationships. This is true for any company. If you manage relationships well, you can get massive dividends. The time spent on managing the relationships can give you returns far far higher than what you would spend in scouting for business linearly.

But to build relationships, you need to always be willing to give first, to help people first rather than go wit an entitlement attitude. Not all people you help will reciprocate, but those who do will more than compensate for the others. So go out and build relationships.

Till next time then.

Carpe Diem!!!

Technology hypes – and fundamentals of marketing

digital, Marketing, media

I have been through multiple technology hypes through the years. About 30 years back when the Unix platform first came out , it was said that Mainframes will be dead soon. They are still going strong.

When the public Cloud became prevalent, there was a talk that people will no longer have their own servers. That’s way away from the truth. People are still buying servers and actually building hybrid clouds.

With the advent of mobile phones, it was predicted that landlines will no longer be needed. Your broadband connection is still via the landline.

In all these cases was that the overall market grew, with multiple technologies running in parallel. The old technologies evolved to keep pace with the new dynamics, but did not lose their inherent characteristics.

All marketers of technology based products or services need to be fleet footed to quickly adapt their offerings to the changing technology landscape .

Even the media choices keep changing – there was a time when there was Yahoo and Altavista and then there wasn’t, there was Orcutt and then there wasn’t. In social media today you have Facebook, Instagram etc. While in search engines you have Google. If your marketing plan is dependent on one specific platform then losing that platform can hurt. But if your marketing is based on strong fundamentals then you can adapt your message to different media.

Print advertising and advertising on television is still going on eventhough everyone only keeps talking about digital marketing. The fundamentals of marketing will stay irrespective of the technological hype which people create from time to time.

Till next time then.

Carpe Diem!!!

What is the JOB that you want your campaign to do – 2

campaign, lead generation, Marketing, media

This topic was not supposed to be split into 2 posts but it so happened that today morning I was watching a YouTube recording of the ILoveMarketing Meetup Group where Dean Jackson was interviewing Paul Colligan on the topic of podcasting. For those who have not read my post yesterday – I was referring to the Clayton Christensen experiment where he talks about the JOB of a McDonald milkshake. I had used that analogy to talk about why this question is important when you are choosing media instead of blindly following others.

He made a statement similar to what I had made when I was discussing with the media company regarding people blindly choosing Instagram because they get followers faster. Paul narrated a story where he asked a prospect about what was the objective of the podcast that he was trying to make and the prospect said “downloads”. So Paul asked him if downloads from China do or if they were to come from Fiverr – would they meet the objective? Clearly the prospect got the message.

Since there’s so much hype about followers / downloads most people think the objective is to create followers or to get downloads. You need to have clarity on what is the JOB you want your campaign to do. Not multiple jobs. Just one job.

If you are going on any platform – not only social media -for business purposes, there has to be a clearly defined JOB that you want the platform to achieve. Then understand if that platform will meet the objective in the most cost effective way. This is important because you don’t have unlimited supply of funds – even if you have, it would be stupid to get an email address at $10, if there was a way to get it at $1.50.

Don’t get muddled in your thinking based on the hype of the media companies. Its their JOB to sell you on the positives of their medium, but its your JOB to determine, what’s best for you.

Till next time then.

Carpe Diem!!!