Success is a proportion of Failure(experience)

In April my team had planned an event in which we were to get about 20 odd people, into a conference room, showcase some of our products/services and have dinner and cocktails. Suddenly about an hour before the start of the event we started having rain. Typically when it starts raining in Delhi, the traffic almost comes to a standstill. Soon we realised, where we were expecting 20 odd people only 3 came. The event was a big flop show.

Now we could look at this as a failure of my team and the marketing agency we had engaged, for doing the event, because they were supposed to ensure the attendance of people in the event. We were dejected but that is the way life is – you never know when it will “rain on your parade”.

Similarly one of my sales team members had all his sales numbers structured with one customer primarily. Now unfortunately, last year, this customer did not have a very good year for closing of deals for themselves and hence they were not able to outsource business to us. But this year, after all the losses this person had last year, he seems to be on “boom time”

Life is a long game and you have to play it in such a manner. In most cases, in this long game, you will lose more often that you will win. That’s what makes winning pleasurable. The key is to play enough games. Lose them, learn from them – gain experience and move on to the Next game. If you keep brooding on your failures, you will never be able to succeed. Once you learn from the failure, you will keep eliminating all those points which could cause something to fail. That is what experience is all about. Being prepared to ensure that the same points don’t cause a failure again.

Success in my view is a proportion of the total games played and the number of failures (experiences) had. I do feel bad on losing a deal , but I also immediately get ready to look at the next deal to close. If you are leading a sales team, the biggest worry you need to have is the number of deals that you are fighting for – not the deals you have lost.

If the number is large, then there is absolutely no way that you can’t win in the long term. However if you don’t have enough (enough is a subjective term but you should at least have 4 proposals to crack one deal on average) proposals going out on a regular basis (especially if you are in B2B) then you can rest assured there is no magic that will take place to get you to achieve your numbers.

This doesn’t mean that you don’t need to learn and get better, the more you learn from your experiences and the more you take coaching the better you can get so that you can raise the amount (revenue realisation by being able to sale either more quantity or higher value items) of business you get for the same number of proposals given.

So go out, meet prospects, give enough proposals, if things don’t work out, learn from them and. then move on to the Next.

Till next time then.

Carpe Diem!!!

Selling in B2B versus consumer sales

B2B, Business, client management, Sales, Trust

Most books in sales that you get int he market are written by people who have sold houses, or FMCG products with cater to the psychology of the end consumer. So they have tricks to handle objections and ways to close the sale. The advantage for the consumer sales person is that the market is generally huge. So if you can find a pattern with a few sales, then you are on to big commissions. The other side of the coin is that the consumer market is grossly populated with so many brands already, that it takes an enormous amount of energy to break into the market.

On the other hand the B2B customer is difficult to enter because companies have massive processes to enrol a new vendor and there is a huge amount of inertia to go through the process to get a new vendor. Since I have been involved in doing B2B sales for all my career, I have had so many situations, where, inspite of spending multiple years on trying to break into an account, we were not able to enter the customer. This is especially true for large companies. With SMB, it is relatively easier but still a process.

The key reason for this inertia is the fact that no one wants to have a “failed project” with a new vendor. There’s a lot of peer pressure in an organisation and people are looking at opportunities to ‘showcase a failure’.

It’s also very rare that you have a product or service which is very unique and you are the only provider of that service. Actually if you are the only person in the market, then chances are that there is No Market for your product or service, otherwise someone would have found it. I have also gone into market with a unique technology and failed because customers weren’t willing to take the risk with a unique technology.

Geoffrey Moore had written a wonderful book and come out with a unique idea on “Crossing the chasm”. As per this it takes enormous amount of energy to propel a new technology from the “risk takers” to mass adopters. It’s similar to a rocket needing tremendous energy to get out of earth’s orbit and again needing enormous energy to enter the orbit of another planet. Most unique technology products fail because they don’t have the energy to cross the chasm.

But having said that, once you enter into a B2B customer and you successfully execute the first couple of orders, then it will be very difficult to dislodge you. It’s the same logic that I had mentioned earlier, now being used to your advantage. Since managers don’t want a failure and you have successfully showcased that you can be relied upon and trusted, they will want to keep working with you.

You may have some hiccups with some new managers coming in or the organisation getting resized or re-engineered, but if you have built relationships across different functions, then these things can generally be managed more easily.

The other advantage in B2B is that most of your competitors are known and you figure out how they will react to what situation. This allows you to choose your sweet spot in the market and then just stick to it.

If you have any queries on B2B sales/marketing – do drop in your question and I would love to se if I can be of help.

Till next time then.

Carpe Diem!!!

Sometimes losing a sale is good, in B2B

B2B, Customer Delight, Customers, losing, Sales

As a business leader, there are a lot of times when you have to take a decision on pricing which results in losing a deal.

I have had to take many such decisions and the sales persons involved in the deal get really upset since they misses their target because of that decision.

See, its very easy to discount to win a deal, but if after winning the deal you’re not able to execute because it’s way out of budget then you get a terrible name. In B2B, if you fail to deliver or deliver badly, then you can be sure that you will not get business from that company again and if the manager involved in the decision , goes to some other company, she will ensure that you do not get business from there also.

I have had a couple of instances where we lost the order, then the vendor who was awarded, did not deliver and after one year of struggling, the customer called us back and gave the order without any negotiation.

And since we did a good job there, they gave us multiple more cases.

The advantage of B2B is that once you do a good job, then generally, the managers want to keep working with you. The inertia and the political situation in the organizations mean that a manager doesn’t want to try a new vendor if she can.

So even if you have to lose a deal, its okay because you will get many opportunities to win. But if you do a bad job, because you don’t have the money in the deal, then you will lose the client forever.

Till next time then.

Carpe Diem!!!

Try just one thing….then move to the next

ideas, Marketing, Sales

I hope the content I give is useful and interesting. It’s good to know that some people read it and some people like it. I am grateful to all of you who regularly read my blog.

However I will be really happy to know if you have used the various marketing and sales ideas which I have given, actually helped you make money. Whether you work for an organisation or are an entrepreneur, at the end of the day its about getting business to happen. Action is what is critical to get anything to succeed. So if you don’t try out the ideas, you wouldn’t know if what I am writing about can be applied to you.

Like the picture above, the film can be in the mind of the director, but until someone cries action and people start acting, a film cannot be made. No director won an Oscar for a film which was not made.

My advise is good for the small companies / entrepreneurs. Its not for the mega corporations who have lots of money to spend in creating brands and then assuming business will come. Mine is more about the small company which does not have enough funds so they have to ensure that whatever they do gets converted into revenue.

Even within these types of companies, there could be some who can afford to invest in relationships and build the business while for some it mean creating a pipeline of prospects today so that they can survive tomorrow and ensure a smooth flow of business.

However you will not know if what you are reading is worthwhile if you don’t try it. If you try and it does work excellent, let me know. If you try it and it doesn’t work, even then let me know. I am trying to see how broad based is the possibility of the ideas I share. These are all things which I have tried to work out and see. When I see some success, I try to see if they can be applied to other areas also. If because of my ideas you can get more success, I will be extremely delighted.

So I look forward to your comments.

Till next time then.

Carpe Diem!!!