Testing for your lead generation engine -3

campaign, lead generation, Marketing, media, Testing

In this sequence of blog posts, I am actually taking you step by step through a real life campaign showing the testing I am doing, the failures and successes , as they happen.

In life in general and in marketing in particular “one” is a dangerous term. Some of you who follow my blog regularly will point at the contradiction. I am also the one who says focus. So to all those people who got this thought in your mind, I will still say FOCUS on one thing at a time, but never be too dependent on any one thing.

Having only one sales person, only one medium, only one partner are all situations which can lead to disaster.

So today I started working on creating the lead magnet using a different medium. Since I focus on B2B, my typical mediums are Google, LinkedIn and YouTube for posting advertisements. I have not yet understood the Facebook mechanism, so I don’t experiment with it when I am advising someone.

So today I have helped create the advertisement to be put on YouTube. We will test it against the revised ads we had put on Google yesterday to see which medium is performing better. Will keep you posted on this as well.

Till next time then.

Carpe Diem!!!

Testing for your lead generation engine – 2

campaign, constraints, lead generation, Marketing, single target market, Testing

Yesterday I wrote about why testing is important for me, inspite of having worked on this for so many years. One is the theoretical part and I shared that yesterday. Next is the practical part and why I insist on testing.

I was advising someone, who does video production, for how their Google Adwords should look, the kind of phrases they should have etc. I had also advised them on the audience they need to cater to and the kind of headlines and lead magnet they need to look at.

After launching the advertisement, there were no clicks, no one was clicking on their ads and giving their emails. As usual, my first target to deduce was the market, so I got them to check for the market they were targeting, checked if they had the single target market defined clearly. Then added a couple of geographies, just in case the market we initially identified was too small, still no response.

Then we changed the keyword phrases of when the advertisement should show up. Still no response.

Till now I was giving them ideas from a distance and they were executing. I understand I can make errors, but not getting any response is extremely low for my ego. So today I actually sat down with them to understand when the advertisement gets shown, how does it look. That’s when I started seeing a horror movie.

The way the ads were getting shown because of the limits on the headlines and content lines, the whole advertisement was gibberish. It was not making sense. No wonder, no one was responding. The medium has its constraints and you have to live with it. But if you know the constraints, then you can always find ways to solve.

Luckily we were playing at a low scale to test for the lead generation and hence the impact was not very high. Testing at a small scale to figure out the “gotchas” is a God send. Even with the best of intentions and capabilities, its absolutely critical in marketing to test every element of your campaign.

Now we are getting a new set of ads getting launched. I will keep you posted on how the new things progress and the impact the changes had on the campaign.

Till next time then.

Carpe Diem!!!

Testing for your lead generation engine

education, lead generation, Marketing, single target market, Testing

One of the best assets for your long term business, is getting a person’s email id. Once you have that you can keep educating them, to someday come to test your products or services.

However as time has passed, people have become more and more reluctant to give away their email. So while sending emails is cheap, the costly part is that people have become “blind” to emails being thrown at them. In that manner, email marketing has become more expensive because it’s lost its ability to immediately get you attention.

Which means people have become resistant to the idea of giving away their emails. So until you have isolated your audience very clearly – the single target market – and created something which that specific audience desires, you won’t get people wanting it. And if people don’t want it, they won’t give their email ids.

So understanding the conversation which could go on in the mind of your prospect, due to which she may want to look at what you are talking about, becomes critical. And you can only get this by testing. While I have written so many blog posts on this topic, at the end of the day, until I test and see a response, I am not sure if what I have built will generate leads ( or get email ids) Sometimes what I think the customer may be looking at bombs completely. This is primarily because marketing is 50% psychology and you cannot always get the psychology of your audience right the first time.

Once something starts generating results, then you can go out and and invest your complete budget into the campaign, to get the emails, but till then, test with limited exposure and figure out what works and what doesn’t.

Till next time then….keep testing.

Carpe Diem!!!

Marketing – is a lot about persistence

Customer Delight, Marketing, persistence, service quality

I had written in September about my trip to Jaipur and how the staff at the Radisson hotel over there were so persistence that I comment on TripAdvisor if I found their service good. Not only did they delight my family and me with their service, they also ensured that I recognised their work, so that more people would come to stay in their hotel.

Today I just came back after a two night stay at another leading American Five Star Chain hotel in Gurugram. There’s a reason I am not naming the hotel here. The whole staff was very pleasant and the restaurant staff was extremely helpful and we had an excellent stay. However no one persisted with pushing me to rate them on Trip Advisor. So even though they gave me excellent service, I will not talk about them.

Most human beings are inherently lazy and will not go out of their way to do something, leave alone leave a comment on TripAdvisor. But if you are in the hotel industry and if you have raving fans, then your rooms will always be full. Its an uphill task to always keep delighting your customers, but terrific companies do it.

This is all marketing and I notice when people do something exceptionally well to delight their customer. In most hotels in India, the service levels are very high and we expect even average hotel to deliver high levels of service. In most western countries the service levels in the hotels are just about average, so I don’t actually expect high quality service. But when you come across exceptional service in any part of the world, you want to laud it.

Delivering exceptional service consistently requires a lot of work, but being persistent, that the service also gets applauded is a marketing task and I think the Radisson in Jaipur and especially a few of their staff with whom we dealt with did achieve that.

When you give exceptional service, get the customer to give you a testimonial in some form. A good testimonial is a thousand times more powerful than whatever you talk about yourself.

Till next time then….keep delighting your customers and be persistent in taking testimonials.

Carpe Diem!!!