A few weeks back I had written a few posts about the relevance of asking questions.
One of the things I have noticed in handling clients over many years, is that they all come in different shapes and sizes – literally and figuratively.
To build rapport with someone you need to gauge the person and then speak to them in a way that resonates with them.
Most of the problems that occur in client interactions is not because the client is demanding or whether the delivery is not happening at the right time or in the right way.
Its mostly about how you say, what you say and the tone in which you which makes a lot of difference. In addition if you make the client a partner in the solution then it works even better, because then she would like to see the solution succeed even more than you do.
Building long term clients who keep doing business with you for years to come, has a lot to do with how you handle them. It takes years to build relationships but you start with a simple step in how you say what you want to say.
Till next time then.